Rush Orders

We take pride in our work and like to build working relationships with regular customers. But we do not want to sacrifice quality by over-extending ourselves. We owe that to ALL of our customers. But we also understand that unexpected things can and do happen - dates sneak up, plans change, life happens and all of a sudden you need something fast.

Fee Schedule

2 Weeks Out

There may or may not be a rush fee. It depends on our upcoming production schedule and the size & complexity of the order. Definitely message us first if you're not sure.

1-2 Weeks

If it's small, a reorder, or fairly easy it may be feasible without any fees, depending on our production schedule. Otherwise, there will be a $25 rush fee or 10% of the order total, whichever is larger.

Within a Week

Definitely a rush. Absolutely message us to see if it is even feasible. Custom options may be limited. Depending on the scale of the order this will carry either a $50 rush fee or 20% of the order total. (whichever is larger) This will also most likely also require expedited shipping paid by the customer.

Why Rush Fees Now?

Last year we found ourselves buried in last minute orders, working all waking hours resulting in high anxiety and borderline burnout. That inevitably can lead to mistakes and oversights which we don't want to happen to ANY order!

We need to value our time and respect our existing orders. This is especially true when last minute orders call for extra hours - working early mornings, late evenings and weekends. It's just the two of us and we're parents, so it's only fair that we don't spread ourselves too thin with work.

We have realized the importance of being sure to make room for ‘sanity space’ in our schedule this year. It will take the form of occasional “no's” and rush fees. (see above)

If you think you are in a time crunch, please reach out!
We will be modifying our rush fees as-needed.

Thanks for understanding!

Ruth + Mike

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